Burhan Kesapli
Articles
Recent activity by Burhan Kesapli
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How Call Recording and Conversation Intelligence Work at Select Telecom
Select Telecom offers the ability to record calls and analyze them through our Conversation Intelligence (CI) feature. It provides valuable insights and improves the quality of customer interaction...
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Configure the retention period for call recordings
Who can configure the retention period? Users with Phone system permission can configure the retention period for answer groups and other users. Configure the retention period You can configu...
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Analytics Explore
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Analytics Reports
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Delete a User
Click on gear icon, select your organization and expand the list User Accounts Delete a User Go to the User Accounts tab and then to Users. Search for the user to be removed. Click on Deactivate U...
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Notifications
Enable Notifications Click the settings gear icon, select personal settings, and expand the notifications list. Sound and Devices Here you can customize the notification sound settings. The sou...
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Calendar integration & Microsoft Teams
Open Activity Status Click on the gear icon, select Personal Settings, and expand the Activity Status list. Enable Calendar Integration Click the plus icon to connect your Office 365 or Google...
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Insights
Who Has Access to Insights? All users with the Insights permission can view and edit the settings. Insights is an add-on service available for purchase. Here’s how to buy it. How to Access Insi...
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Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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Number Lookup as a Notification
Now it's easier to see who's calling, even if the number isn't in your contact list. You'll also receive notifications that provide extra information about the call. This can include details such a...
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