Burhan Kesapli
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Latest activity by Burhan Kesapli
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Burhan Kesapli created an article,
Connect 2.0
Release notes 2.0 Update live: 2023-12-05 Platforms: All What’s new? The 'Analytics Explore' and 'Call Log Search' features now have a dedicated main tab, making them more accessible and use...
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Burhan Kesapli created an article,
Turn off your voicemail
If you wish to completely turn off your voicemail, you will need to do this in several places. The reason for this is that we offer a fully customized system and therefore do not have a on or off b...
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Burhan Kesapli created an article,
Transcriptions 101
Transcription of voicemails can be done both on your private voicemail and on an answer group's voicemail. By activating transcriptions of voicemails you acknowledge that it is OK for voicemails to...
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Burhan Kesapli created an article,
integrate an answering service
Webhook for integrating an answering service Our webhook allows answering service companies to integrate their solutions with ours. By doing so, they can access line status, activity status, and or...
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Burhan Kesapli created an article,
Follow-up via call history
Who can follow up a call in an answer group's call history? All agents in the answer group All supervisors in the answer group How it works In an answer group's call history, you can easily fol...
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Burhan Kesapli created an article,
Redirect your number
You need to manually turn off the forwarding. We recommend that you create a reference named "redirect". In that reference, you can specify an end time for when the redirect should cease. Follow t...
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Burhan Kesapli created an article,
Number Lookup as a Notification
It's now easier to see who is calling, even if the number is not in your contact list. You get notifications that provide additional information about the call. This can range from who is calling a...
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Burhan Kesapli created an article,
Connect 1.22
Release notes 1.22.0 Update live: 2023-09-26 Platforms: All What's new? Moved out of beta! The advanced contact list provides a clearer overview of your contacts and lets you customize your ...
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Burhan Kesapli created an article,
Cost Centers 101
Who has access to cost centers? Users with the permission Account have access to cost centers Open cost centers Click on -> Your organization -> Account -> Billing General information The fir...
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Burhan Kesapli created an article,
System requirements for using the app
If you’re curious about the system requirements needed to run the app, see bellow and learn which operating systems (OS) and browsers we support. You will also fint network requirements etc. Device...
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