Burhan Kesapli
Activity overview
Latest activity by Burhan Kesapli
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Burhan Kesapli created an article,
Analytics Explore
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Burhan Kesapli created an article,
Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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Burhan Kesapli created an article,
Connect 2.3
Release notes 2.3 Update live: 2024-10-08 Platforms: All What's new? We like to stay ahead of the game, and now we’re proud to offer you the latest AI technology that not only sounds smart—it ...
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Burhan Kesapli created an article,
Delete a User
Click on gear icon, select your organization and expand the list User Accounts Delete a User Go to the User Accounts tab and then to Users. Search for the user to be removed. Click on Deactivate U...
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Burhan Kesapli created an article,
Sync local contacts to the app
If you wish to access your phone's local contacts directly in the app, you need to allow synchronization between the app and your contact book. In the mobile app, click on Personal Settings Sele...
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Burhan Kesapli created an article,
Connect 2.2
Release notes 2.2 Update live: 2024-06-11 Platforms: All What's new? As the next step in making organizations more efficient, we’ve now added the capability to search all your transcribed call...
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Burhan Kesapli created an article,
Entra ID
Who has access to Entra ID? Organizations with the add-on purchased Users in the app with the Users & Teams permission Open Entra ID Click on Select your organization Under Users & Teams, clic...
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Burhan Kesapli created an article,
Wallboard
Who has access to Wallboard? Users with the Wallboard permission or Admin role can purchase the wallboard add-on service. All users in an organization with the Wallboard permission or Admin role ...
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Burhan Kesapli created an article,
Callback
Who has access to callback? Users with the Phone System permission or higher can purchase the callback add-on. All users in an organization with the Phone System permission can manage the callbac...
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Burhan Kesapli created an article,
Connect 2.1
Release notes 2.1 Update live: 2024-03-12 Platforms: All What's new We have improved our service level feature in analytics by adding Target Service Level (TSL) allowing you to specify a targ...
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