User

Burhan Kesapli

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Activity overview

Latest activity by Burhan Kesapli

  • Burhan Kesapli created an article,

    Entra ID

    Who has access to Entra ID? Organizations with the add-on purchased Users in the app with the Users & Teams permission Open Entra ID Click on Select your organization Under Users & Teams, cli...

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  • Burhan Kesapli created an article,

    Wallboard

    Who has access to Wallboard? Users with the Wallboard permission or Admin role can purchase the wallboard add-on service. All users in an organization with the Wallboard permission or Admin role ...

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  • Burhan Kesapli created an article,

    Callback

    Who has access to callback? Users with the Phone System permission or higher can purchase the callback add-on. All users in an organization with the Phone System permission can manage the callbac...

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  • Burhan Kesapli created an article,

    Connect 2.1

    Release notes 2.1 Update live: 2024-03-12 Platforms: All What's new We have improved our service level feature in analytics by adding Target Service Level (TSL) allowing you to specify a targ...

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  • Burhan Kesapli created an article,

    Zones for System SMS

    Zones These are the SMS zones referred to in our pricelist, i.e. zones for System SMS sent from the app. Country Zone USA A Cyprus A Thailand A Sao Tome & Principe A Colombia A S...

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  • Burhan Kesapli created an article,

    MSI-package

    Download the MSI-package   here Two versions: admin and user Admin is called Connect-admin.msi User is called Connect.msi Will need admin privileges when installing. App will be installed in...

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  • Burhan Kesapli created an article,

    Licenses in the app

    PBX Packages   Mini Light Unlimited Answer Group  1 2 Unlimited IVR  ❌ 2 Unlimited Analytics ❌ ❌ ✅ Call Log ❌ ❌ ✅ Fax Inbox ❌ ❌ 1 Limitations:1: Additional answer groups can be ...

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  • Burhan Kesapli created an article,

    Connect 2.0

    Release notes 2.0  Update live: 2023-12-05 Platforms: All What’s new? The 'Analytics Explore' and 'Call Log Search' features now have a dedicated main tab, making them more accessible and use...

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  • Burhan Kesapli created an article,

    Turn off your voicemail

    If you wish to completely turn off your voicemail, you will need to do this in several places. The reason for this is that we offer a fully customized system and therefore do not have a on or off b...

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  • Burhan Kesapli created an article,

    Transcriptions 101

    Transcription of voicemails can be done both on your private voicemail and on an answer group's voicemail. By activating transcriptions of voicemails you acknowledge that it is OK for voicemails to...

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