Edit another user

Burhan Kesapli
  • Updated

Who has access to edit users?

  • Users with the permission Users & Teams can access and edit another user

How to edit a user

  • Via Users & Teams in the organization settings by expanding a user
  • Via the contact card by clicking on the settings wheel (permission super search needed)

View & edit a user

Your editing possibilities will differ and depends on your permissions besides Users & Teams. Therefore some settings might be visible, but not active for you to edit.

    • Personal information
    • License type (Account permission needed)
    • Log in/out agent from answer group (if you are a supervisor in that group)
    • Mex on/off
    • Change display number
    • Edit agent/supervisorRedigera agent/supervisor (Phone system required)
    • Edit roles (Role & Permissions required)

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