Who can purchase call recording?
- Users with the permission Account can purchase licenses for call recording
Purchase licenses for call recording
Before setting up a new user you need to purchase the licenses.
You need to have the permission Account to be able to purchase any add-ons.
-
Follow these steps to purchase licenses for call recording to users / answer groups
- Click
- Click on your organisation name
- Under account, click Add-ons
- To purchase a license for user click it, for answer groups click there instead
- Use + to add the amount of licenses you wish to purchase
- Click buy
This will be added to the contract and billed monthly for the duration of the contract period. You can terminate licenses whenever you choose to.
- Click
-
Follow these steps to purchase licenses for call recording to users / answer groups
- Tap
- Tap your organisation name
- Under account, tap Add-ons
- To purchase a license for user tap it, for answer groups tap there instead
- Use + to add the amount of licenses you wish to purchase
- Tap buy
This will be added to the contract and billed monthly for the duration of the contract period. You can terminate licenses whenever you choose to.
- Tap
Set up call recording on a user / answer group
Make sure to have licenses available before setting up a new user / answer group.
You need to have the permission Phone system to be able to set up recording for a new user
-
Follow these steps to set up call recording on a user
- Click
- Click on your organisation name
- Click on
Phone system
- Click on Call recording
- Click on
Add call recording
- Select which user / answer group to record
- Configure the settings as you wish
- Click save
You can read about the settings and permission in our 101 here
- Click
-
Follow these steps to set up call recording on a user
- Tap
- Tap your organisation name
- Tap
Phone system
- Tap Call recording
- Tap
Add call recording
- Select which user / answer group to record
- Configure the settings as you wish
- Tap save
You can read about the settings and permission in our 101 here
- Tap
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