What's new?

• We like to stay ahead of the game, and now we’re proud to offer you the latest AI technology that not only sounds smart—it actually makes us smarter and more productive!
  
  Conversation Intelligence records, transcribes, and even summarizes all phone calls—in text format that’s delivered directly to you in your call log once the call is completed.
  
  This information is, of course, searchable so you can look up the details of a call you almost forgot about.
  
  CI is available for both individual users and call groups. CI is an add-on service that you can read more about here (coming soon).
• As part of our product vision to integrate UCaaS¹, CCaaS², and AI, we are proud to present the first version of Contact Center in the app!
  
  You can now manage cases directly in the app. In our initial release, cases (or “tickets,” as they’re called in English) can come from the following channels:
  • Chat
  • Answer groups (phone calls)
  Additionally, you can now activate a web widget to offer chat as an option for your customers on your website.
  
  ¹: Unified Communication As A Service
  ²: Contact Center As A Service
• Beroende på vilken verksamhet ni bedriver kan möjligheten att använda AI variera. Därför har vi gjort det möjligt för er att begränsa användandet av AI i appen. Därför har vi gjort det möjligt för er att begränsa användandet av AI i appen.
• Depending on the nature of your business, the ability to use AI may vary. That’s why we’ve made it possible for you to control the use of AI in the app.
• AI can also help you write better, longer, or perhaps more formal messages in the app. This feature is now available directly in the chat for you and your colleagues.
  
  Here’s an example of the text above rewritten in a more formal style:
  
  Artificial intelligence can also assist in improving, extending, or possibly making messages more formal in the application. This functionality is now available directly in the chat for both you and your colleagues.

Beta

N/A

Fixes & changes

• You can now control mobile notifications through your activity status.
  
  For example, if your status is "Available" and you're sitting in front of your computer, it can be nice to avoid notifications on your phone.
• Minor fixes & changes