PBX Packages
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Mini Light Unlimited Answer Group 1 2 Unlimited IVR ❌ 2 Unlimited Analytics ❌ ❌ ✅ Call Log ❌ ❌ ✅ Fax Inbox ❌ ❌ 1 Limitations:
1: Additional answer groups can be purchased as add-ons
2: Additional IVR can be purchased for the Light package, not possible for Mini
3: Analytics & Call Log cannot be purchased as add-ons for Mini
Contact Center Packages
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S M L XL Included credits 5 pcs. 15 pcs. 30 pcs. 60 pcs. Purchase of additional credit ✅ ✅ ✅ ✅ Information:
1: Credits are used to purchase channels and agent licenses in the Contact Center
2: Additional credits can be purchased for further customization
3: When upgrading packages, purchased credits are removed as far as possible (e.g., if Small + 6 extra credits is upgraded to Medium, the cost for 6 extra credits is removed).
User Licenses
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Mobile Pro CC-agent* Mobile App ✅ ✅ ✅ Answer Group Agent ✅ ✅ ✅ Dashboard in Answer Group ✅ ✅ ✅ Line Status ✅ ✅ ✅ Video Call ✅ ✅ ✅ VoIP Call ✅ ✅ ✅ Phone Conference ✅ ✅ ✅ Video Conference ✅ ✅ ✅ M365 Integration ✅ ✅ ✅ Google Workspace Calendar integration ✅ ✅ ✅ Ability to Invite Guests ✅ ✅ ✅ Share Files ✅ ✅ ✅ Create Users ✅ ✅ ✅ Create Chat/Team/Channel ✅ ✅ ✅ Transfer Calls Between Devices ❌ ✅ ✅ Desktop App ❌ ✅ ✅ Web App ❌ ✅ ✅ Supervisor in Answer Group ❌ ✅ ✅ Ability to Log In/Out Colleagues ❌ ✅ ✅ Share Screen ❌ ✅ ✅ Access to Contact Center ❌ ❌ ✅ Limitations & info:
1: A mobile user can view a shared screen on their phone but cannot share their own screen.
* Contact Center Agent
Answer Groups
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Mobile Pro CC Agent Number of Logged-In Agents Unlimited Unlimited Unlimited Number of Calls in Queue Unlimited Unlimited Unlimited Self-Service in Mobile ✅ ✅ ✅ Welcome Message ✅ ✅ ✅ Log In/Out from Mobile App ✅ ✅ ✅ Queue Message ✅ ✅ ✅ Different Ring Strategies for Agents ✅ ✅ ✅ Pick Up Calls from Queue ✅ ✅ ✅ Text-to-Speech ✅ ✅ ✅ Voice Mailbox ✅ ✅ ✅ Call Overflow ✅ ✅ ✅ Analytics Connection ✅ ✅ ✅ Self-Service in Desktop & Web App ❌ ✅ ✅ Log In/Out from Desktop & Web App ❌ ✅ ✅ Supervisor in Answer Group ❌ ✅ ✅ Log In/Out Other Agents ❌ ✅ ✅ Agent in Contact Center ❌ ❌ ✅ Supervisor in Contact Center ❌ ❌ ✅
Add-ons
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Mini Light Unlimited Analytics ❌ Add-on ✅ Call Log ❌ Add-on ✅ Insights ❌ Add-on Add-on Conversation Intelligence Add-on Add-on Add-on Wallboard Add-on Add-on Add-on Callback on answer group Add-on Add-on Add-on Entra ID sync Add-on Add-on Add-on Call Recording - User Add-on Add-on Add-on Call Recording - Answer Group Add-on Add-on Add-on Survey Add-on Add-on Add-on SMS Portal Add-on Add-on Add-on ID Check Add-on Add-on Add-on Limitations:
1: Analytics, call log, and Insights cannot be purchased as add-ons for Mini
Select Telecom reserves the right to change the licenses and create new ones. Select Telecom is not responsible for any typographical or printing errors.
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