Licenses in the app

Burhan Kesapli
  • Updated

PBX Packages

  •   Mini Light Unlimited
    Answer Group  1 2 Unlimited
    IVR  2 Unlimited
    Analytics
    Call Log
    Fax Inbox 1

    Limitations:
    1: Additional answer groups can be purchased as add-ons

    2: Additional IVR can be purchased for the Light package, not possible for Mini
    3: Analytics & Call Log cannot be purchased as add-ons for Mini

Contact Center Packages

  •   S M L XL
    Included credits 5 pcs. 15 pcs. 30 pcs. 60 pcs.
    Purchase of additional credit

    Information:
    1: Credits are used to purchase channels and agent licenses in the Contact Center

    2: Additional credits can be purchased for further customization
    3: When upgrading packages, purchased credits are removed as far as possible (e.g., if Small + 6 extra credits is upgraded to Medium, the cost for 6 extra credits is removed).

User Licenses

  •   Mobile Pro CC-agent*
    Mobile App
    Answer Group Agent
    Dashboard in Answer Group
    Line Status
    Video Call
    VoIP Call
    Phone Conference
    Video Conference
    M365 Integration
    Google Workspace Calendar integration
    Ability to Invite Guests
    Share Files
    Create Users
    Create Chat/Team/Channel
    Transfer Calls Between Devices
    Desktop App
    Web App
    Supervisor in Answer Group
    Ability to Log In/Out Colleagues
    Share Screen
    Access to Contact Center

    Limitations & info:
    1: A mobile user can view a shared screen on their phone but cannot share their own screen.
    * Contact Center Agent

Answer Groups

  •   Mobile Pro CC Agent
    Number of Logged-In Agents Unlimited Unlimited Unlimited
    Number of Calls in Queue Unlimited Unlimited Unlimited
    Self-Service in Mobile
    Welcome Message
    Log In/Out from Mobile App
    Queue Message
    Different Ring Strategies for Agents
    Pick Up Calls from Queue
    Text-to-Speech
    Voice Mailbox
    Call Overflow
    Analytics Connection
    Self-Service in Desktop & Web App
    Log In/Out from Desktop & Web App
    Supervisor in Answer Group
    Log In/Out Other Agents
    Agent in Contact Center
    Supervisor in Contact Center

Add-ons

  •   Mini Light Unlimited
    Analytics Add-on
    Call Log Add-on
    Insights Add-on Add-on
    Conversation Intelligence Add-on Add-on Add-on
    Wallboard Add-on Add-on Add-on
    Callback on answer group Add-on Add-on Add-on
    Entra ID sync Add-on Add-on Add-on
    Call Recording - User Add-on Add-on Add-on
    Call Recording - Answer Group Add-on Add-on Add-on
    Survey Add-on Add-on Add-on
    SMS Portal Add-on Add-on Add-on
    ID Check Add-on Add-on Add-on

    Limitations:
    1: Analytics, call log, and Insights cannot be purchased as add-ons for Mini

Select Telecom reserves the right to change the licenses and create new ones. Select Telecom is not responsible for any typographical or printing errors.

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